Frequently Asked Questions
Q: What are your office opening hours?
A: We are Open Monday - Friday 8:30am - 5:30pm (Closed Bank Holidays).
Q: Can I have a written quotation?
A: All quotations are sent in writing. We reply to all enquiries within one business day.
Q: Do you have an online design option?
A: No. Online design facilities offer only limited design options and we believe a formulaic approach leads to average end results. Let our design team create a no obligation design concept for you. Read More....
Q: Can I see a sample product?
A: All the product we manufacture is client specific. We can send material swatches if required. We will provide a visual of your finished design. If you would like to see a pre-production sample we would be delighted to make one for you at a one off cost of £30.00 + VAT. All or part of this will be refunded on production of the final order (depending on quantity ordered).
Q: Can you match colours?
A: Absolutely yes. However, we need to know your Pantone colour references to enable precise matching.
Q: I have a tight deadline can you help me?
A: More often than not yes. We leave some 'slack' in production to slot in rush jobs. However, please do not rely on this, we cannot 100% guarantee delivery.
Q: How Long will my order take to arrive?
A: Standard orders will be delivered in 7 - 10 days from artwork approval. Larger orders will be a little longer.
Q: How can I Pay you?
A: First orders are accepted on a proforma basis and we respectfully ask for payment prior to sending the order. Payment can be made by Credit / Debit card or bank transfer. If you would like a credit account please request an application form when making payment.
To talk to us about your specific requirements please contact us
Telephone: 01584 819777 (Monday - Friday 8:30am - 5:30pm)
Email: firstname.lastname@example.org your enquiry will be answered within one business day.
We very much look forward to working with you on your next project.